Violating Social Norms and Outdated Levels of Thinking

Dear dedicated reader, please pull a chair up…..

This is a longer than usual blog…

“A rock isn’t going anywhere unless someone picks it up and throws it.”

It’s one of the most basic of principles that even a school boy understands.

(Am I allowed to say school boy/girl – or should I be saying school person? lol)

It’s a law of motion that says something will remain at rest until it is acted upon by an external force.

That’s a very profound statement that a lot of people are taking “literally” in todays society (even pre-covid), who are apparently waiting for that external force to arrive from their TV, on election day, or from their social media feeds.

It seems that taking action and actually doing something – that is of real *value* – not destructive and mostly mob like – is a dying art.

Why?

Well, there are a few reasons.

People are worried that taking action might create conflict.

And since most people prefer to avoid conflict, we take the easier road, follow the crowd, and abdicate decision-making to other people.

Or, we have a great fear of the unknown.

And, as the amazing Tony Robbins taught me, we’d rather suffer a known danger than accept the risk of an uncertain outcome.

Or (especially these days), more and more people are being taught to think of themselves as helpless victims who have no control over the direction of their lives.

In todays society, we’re rewarded for coming up with excuses rather than for taking action.

Imagine a tax-system where you’re FINDED 30% if you DON’T make $100k?

And, rather than being labelled greedy for making more money, you were labelled as lazy if you didn’t??

I’m not suggesting I advocate either – I just often wonder what the level of action would be like if the system was designed to favour and reward action.

But it isn’t that people are just inherently lazy…

Although there is some of that going on, it’s actually that it’s so easy to succumb to a way of living that is driven by inertia.

And inertia only leads to one thing; inaction.

Inertia holds us back.

It prevents us from achieving what we really want from life.

But overcoming inertia is simply a choice.

There’s nothing special about choosing to over come it and in the case of a business owner, you don’t need any special course or program on how to beat it.

It is a *decision* that you make right NOW, today, and yes, especially as the world is being forced to “stand still.”

I wonder how you’re viewing the current situation Paul??

Is it an opportunity to stand still and wait to be told to get your life on track again (based on what the governments say?).

Or, is it an opportunity to get moving and find momentum in your business – and your life?

Most of the world are being told what they can and can’t do right now – and sadly, they’re believing it to be true.

As if they have no choice but to sit and wait.

Now I am not suggesting break laws or violate the requirements to keep COVID at bay…

…but I am suggesting your violate the SOCIAL NORMS and levels of THINKING that suggest all of your ability to do things, create things, make things and ultimately achieve a life that still, even in the midst of government restrictions, gives you great CHOICES.

(The quality of your life is defined by the quality of your choices). 

As an entrepreneur, you’re in a very special position right now…

The rest of the world has no choice but to put the news on and find out how their life will play out for the coming days and weeks…

Their choices will be mostly limited to what to watch on Netflix and/or what to order from DoorDash.

But you and I, we have the wonderful ability to CHOOSE how we’re going to think, how we’re going to work, how we’re going to create and ultimately how we’re going ensure that no matter what happens, or even if the government try to enforce new rules upon us this coming winter, we’re still able to live an AUTONOMOUS life at the level that is most important – our *thinking*.

The world is short of people who can genuinely think for themselves.

Think about it … it’s why governments exist in the first place.

They exist to define rules and create conditions so that people don’t have to think about keeping themselves safe.

Call me cynical, but when I’m in a restroom, in a coffee shop in California, and there’s a sign on the wall that is teaching me how to wash my hands (this was even pre-covid!), I know I am living in a world that doesn’t have the most faith in the ability of its people to think independently or autonomously.

For me, this is the sole purpose of being a business owner.

My “why” is not my kids (gasp!).

I do not go to work every day for my kids.

If it was FOR my kids – I’d have a job. I’d be coming home at sensible hours, I’d never miss a soccer practice and I’d be mentally present all weekend, every weekend.

That isn’t the life of a business owner.

I chose to be a business owner as it allows me to the expand the level of my thinking and simultaneously, the level of choices that are available to me in my life – regardless of the situation or the conditions around me.

And because of THAT, my kids get to benefit from me and through me, and most importantly, I get to teach them how to do it themselves.

That is my REAL why.

Anyhow,

In other news…

Back on “Planet Paul” (my community of 450+ clinic owners)

Google Ads + Facebook continues to be the most dominant of forces in the fight back against COVID-19 for out types of businesses.

And here’s a very simple explanation why:

People are not going to the doctors – but they ARE still looking for help and advice.

COVID-19 hasn’t stopped people looking for or wanting to get help for their back or knee pain.

It never will.

It just means there’s been a SHIFT in how they find and access such help and advice.

That shift is obvious – if they can’t or won’t or don’t want to go to their doctors office, they’re going to be looking online – Google – and the most popular phrase we’re seeing right now is a simple, “PT near me”. 

Closely followed by “best PT near me”.

It means if you are the best, and can come up first, you’re in the money.

Want some help to get there? 

Details of how my team can partner with you are here:

– How To Get Going With Google and Facebook by partnering with my Team 

Here’s to you living an autonomous and independent life – even in the age of COVID.

Sincerely,

Paul Gough

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If you want access to this full 12 page report. Where I explain my complete “More From Less” Strategy, head to my cash club trial page where you can get access to this report, and $2000 of marketing materials for just $1. When you sign up for this 30 day “Test Trial” of my entry level coaching program, you will not only see what I have done to successfully market my fours clinics during this pandemic, but what other multi-million dollar business owners around the world have done as well. CLICK HERE TO GO TO TEST DRIVE MY CASH CLUB PROGRAM AND GET ACCESS TO THE REST OF THIS SPECIAL REPORT

Enrol in a 30 day trial version of my CASH CLUB PROGRAM for just $1 today! CLICK HERE to do this and get access to the rest of this special report

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Check out Paul’s Best Selling Books for Physical Therapists on Marketing, Hiring and Selling:

https://www.paulgough.com/books

For more PT Business Education Material:

Click here to subscribe to my email list and I’ll send you more Physical Therapy Business Education >>>

Connect with Paul Gough on Social Media:

– Facebook

– Instagram

– Twitter

– The Physical Therapy Business School Podcast

———————————————————————————————————–

PAUL GOUGH is a multi-time No.1 bestselling author of The New Patient Accelerator Method, The Physical Therapy Hiring Solution, To Sell is Healthy, and The Healthy Habit. He is also a former professional soccer physical therapist turned successful clinic owner from the UK (a country where healthcare is free). He is the founder of the Paul Gough Physio Rooms – a successful cash pay clinic he started from a spare room in his home with no money down and with no business or marketing skills. He has since scaled his clinic from one to four locations, and zero to $1m in cash pay revenue and he now helps clinic owners all across America and around the world to get more cash pay patients using his proven systems.

How To Confidently Sell Your Physical Therapy Services

This week I’m taking you back to a popular episode of the show where you get to see my team and I getting ready for a big event last summer with clinic owners around the world and hear as I discuss how to confidently sell your Physical Therapy clinic’s services – watch the show here:




When you watch the show you’ll also hear me cover:

* Candid conversations with clients about “losing the entitlement mindset”

* Fundamental tips for getting the best from your marketing and your team

* My thoughts ahead of the event…

* The standards I expect of my TEAM to deliver a world-class service

And so much more…

Click here to watch the show, and then hit the big red SUBSCRIBE button on Youtube to get updated with regular business success tips.

Sincerely,

Paul Gough

More Physical Therapy Business Resources:

Check out Paul’s Best Selling Books for Physical Therapists on Marketing, Hiring and Selling: https://www.paulgough.com/books

For more PT Business Education Material:
Click here to subscribe to my email list and I’ll send you more Physical Therapy Business Education >>>

Connect with Paul Gough on Social Media:

– Facebook

– Instagram

– Twitter

– The Physical Therapy Business School Podcast

———————————————————————————————————–

PAUL GOUGH is a multi-time No.1 bestselling author of The New Patient Accelerator Method, The Physical Therapy Hiring Solution, To Sell is Healthy, and The Healthy Habit. He is also a former professional soccer physical therapist turned successful clinic owner from the UK (a country where healthcare is free). He is the founder of the Paul Gough Physio Rooms – a successful cash pay clinic he started from a spare room in his home with no money down and with no business or marketing skills. He has since scaled his clinic from one to four locations, and zero to $1m in cash pay revenue and he now helps clinic owners all across America and around the world to get more cash pay patients using his proven systems.

How To Get More Buy-In From Patients

This episode of the show was filmed at a Mastermind Meet held last year where I talk to a room full of clinic owners about how we get more buy-in from patients to having MORE sessions with us.

Click here to watch it:




 

Most clinicians struggle with telling patients how many sessions they really need to achieve the outcome they want – mostly because there is so much fear and worry about push-back and what people think.

But 8 out of 10 times, when you give patients the choice of option “A” (one or two sessions to ease the pain), or option “B”, (seven-eight to REALLY solve the problem) – they’ll choose option B.

The same applies to selling your sessions via Telehealth services too.

Are you going to going to give them option A?

Or, are you going to give them the choice between option A and B, and really grow a profitable business?

Watch the show here – and find out how to increase your PVA, get patients to spend MORE with you and stay longer with you.

Be sure to hit SUBSCRIBE so you don’t miss out on more daily videos like this – right now I’m sharing new content daily to help you not only survive but THRIVE through and beyond the Coronavirus crisis we’re all in together right now.

Click here to watch the show and subscribe.

To your success,

Paul Gough

Check out Paul’s Best Selling Books for Physical Therapists on Marketing, Hiring and Selling:

https://www.paulgough.com/books

For more PT Business Education Material:

Click here to subscribe to my email list and I’ll send you more Physical Therapy Business Education >>>

Connect with Paul Gough on Social Media:

– Facebook

– Instagram

– Twitter

– The Physical Therapy Business School Podcast

———————————————————————————————————–

PAUL GOUGH is a multi-time No.1 bestselling author of The New Patient Accelerator Method, The Physical Therapy Hiring Solution, To Sell is Healthy, and The Healthy Habit. He is also a former professional soccer physical therapist turned successful clinic owner from the UK (a country where healthcare is free). He is the founder of the Paul Gough Physio Rooms – a successful cash pay clinic he started from a spare room in his home with no money down and with no business or marketing skills. He has since scaled his clinic from one to four locations, and zero to $1m in cash pay revenue and he now helps clinic owners all across America and around the world to get more cash pay patients using his proven systems.

How To Find, Hire And Train Staff You Can Trust

Here’s a popular episode from the archives where I show you what my team and I REALLY get up to behind the scenes at our big Mastermind Events for top clinic owners around the world:




(Click here to watch the Vlog)

On this one, you get to see live footage from Day 1 of the Nashville Mastermind Event, what goes on behind the scenes with my staff and all of the hard work that goes into making the event spectacular… PLUS, watch and learn as I recap the major learning points from the day.

Also covered on the show:

* The importance of surrounding yourself with people who face the same challenges as you – for growth

* Why it’s essential to find, hire and train A-Players to achieve the financial and business success you want

* How to get the best from your team, and how to set them up for success

* Lessons on communication to motivate staff and attract new patients for your clinic

* And so much more on this “on location” episode of the show…

Click here to watch the Paul Gough Physio Rooms show “On Location” in Nashville and then hit the big red SUBSCRIBE button on Youtube to get updated with regular business success tips.

Enjoy the show!

Sincerely,

Paul Gough

Check out Paul’s Best Selling Books for Physical Therapists on Marketing, Hiring and Selling:

https://www.paulgough.com/books

For more PT Business Education Material:

Click here to subscribe to my email list and I’ll send you more Physical Therapy Business Education >>>

Connect with Paul Gough on Social Media:

– Facebook

– Instagram

– Twitter

– The Physical Therapy Business School Podcast

———————————————————————————————————–

PAUL GOUGH is a multi-time No.1 bestselling author of The New Patient Accelerator Method, The Physical Therapy Hiring Solution, To Sell is Healthy, and The Healthy Habit. He is also a former professional soccer physical therapist turned successful clinic owner from the UK (a country where healthcare is free). He is the founder of the Paul Gough Physio Rooms – a successful cash pay clinic he started from a spare room in his home with no money down and with no business or marketing skills. He has since scaled his clinic from one to four locations, and zero to $1m in cash pay revenue and he now helps clinic owners all across America and around the world to get more cash pay patients using his proven systems.

How To Train World Class People You Can Trust

On this episode of the Paul Gough Physio Rooms Show, I take you behind the scenes of a staff training session I held at Volk PT, Charlotte a few months back where I share exactly what it takes to build and train a world-class team for your clinic:




Click here to watch it.

In this episode I cover:

* The importance of developing your staff as people if you want your business to be successful

* Why finding and retaining the right staff is more important than worrying where your next patient is coming from

* The reason why clinical skills aren’t the real reason your patients show up and leave

* Why I believe business success is all about creating the right environment for your staff to learn, develop and grow

* How to create a culture that makes patients want to show up and stay on schedule

* The staff training framework I use at my own clinics

* And so much more…

Watch this week’s show here.

I look back now and realize that one of the reasons my business has been so successful is because we’ve created a culture that is very easy for the right person to fit into – and equally, very difficult for the wrong person to fit into which has made it very easy for me to lead from anywhere in the world.

I talk more about how to do it on this show – click here to watch it – then hit the big red SUBSCRIBE button on Youtube to get updated with regular business advice and tactics like this.

Sincerely,

Paul Gough

Check out Paul’s Best Selling Books for Physical Therapists on Marketing, Hiring and Selling:

https://www.paulgough.com/books

For more PT Business Education Material:

Click here to subscribe to my email list and I’ll send you more Physical Therapy Business Education >>>

Connect with Paul Gough on Social Media:

– Facebook

– Instagram

– Twitter

– The Physical Therapy Business School Podcast

———————————————————————————————————–

PAUL GOUGH is a multi-time No.1 bestselling author of The New Patient Accelerator Method, The Physical Therapy Hiring Solution, To Sell is Healthy, and The Healthy Habit. He is also a former professional soccer physical therapist turned successful clinic owner from the UK (a country where healthcare is free). He is the founder of the Paul Gough Physio Rooms – a successful cash pay clinic he started from a spare room in his home with no money down and with no business or marketing skills. He has since scaled his clinic from one to four locations, and zero to $1m in cash pay revenue and he now helps clinic owners all across America and around the world to get more cash pay patients using his proven systems.

Never Forget What You’re Actually Selling…

This week I’m taking you back to an episode of the show that was recorded live from a Mastermind event I held in Dublin, Ireland where I share with a room full of clinic owners why patients REALLY drop-off, and how to keep them on schedule:




 

Watch the show here.

 On the show I cover:

* How to communicate with patients when they come to the end of their treatment plan

* What apple and the World’s most successful businesses do to keep people coming back

* Why patients REALLY pay for Physical Therapy

* How patients make purchase decisions

* How to help your staff keep patients on schedule

* And so much more on this episode of the Paul Gough Physic Rooms Show…

Click here to watch it – then hit the big red SUBSCRIBE button on my Youtube Channel. I release footage daily including videos training my staff and other clinic owners from all around the world – so hit subscribe so you don’t miss out, this could be the perfect time to watch, learn and share with your team to help communicate with patients better.

Enjoy the show.

Sincerely,

Paul Gough

Check out Paul’s Best Selling Books for Physical Therapists on Marketing, Hiring and Selling:

https://www.paulgough.com/books

For more PT Business Education Material:

Click here to subscribe to my email list and I’ll send you more Physical Therapy Business Education >>>

Connect with Paul Gough on Social Media:

– Facebook

– Instagram

– Twitter

– The Physical Therapy Business School Podcast

———————————————————————————————————–

PAUL GOUGH is a multi-time No.1 bestselling author of The New Patient Accelerator Method, The Physical Therapy Hiring Solution, To Sell is Healthy, and The Healthy Habit. He is also a former professional soccer physical therapist turned successful clinic owner from the UK (a country where healthcare is free). He is the founder of the Paul Gough Physio Rooms – a successful cash pay clinic he started from a spare room in his home with no money down and with no business or marketing skills. He has since scaled his clinic from one to four locations, and zero to $1m in cash pay revenue and he now helps clinic owners all across America and around the world to get more cash pay patients using his proven systems.

How To Deal With Demanding Patients…

In this episode of the show I talk to my staff about how to get comfortable with “demanding” and sometimes difficult to work with patients:




Click Here To Watch It

There’s always that one patient that comes in each week that everyone feels a little uncomfortable around. But it’s not just happening because it is YOU or YOUR clinic and it’s certainly nothing you have done…

It’s because every patient has a different personality type (one of four) and it’s impossible to NATURALLY connect with them all – especially if you don’t know what they are.

Most clinicians struggle with the “drivers” – the lawyer or CEO Type – who are a little more forward in their demands and their expectations.

Yet, I used to LOVE working with drivers. That’s because I figured what to do and say so that they enjoyed working with ME.

As I teach my staff, you can’t change the patients, but you can change the way that YOU respond to them and how you let them make you feel.

Watch the show to find out the four patient personality types here.

Also covered in this episode:

* Why being in control means you must give up control

* The different patient personality types and how to deal with them

* How to recognize the characteristics of the DRIVER personality types and how to work with them

* What specific questions to ask difficult patients to get them on side

* How to get demanding patients to “ease off”

* How to turn drivers into life-long patients you love to welcome back to your clinic

And so much more on this Episode.

This issue of struggling to deal with demanding patients is one that your staff might not want to admit to – so this video will make their day when you show it to them and help them get better at working with all of the personality types that pass through your business.

Click here to watch the show – and hit SUBSCRIBE when you get there so you don’t miss out on more daily staff training and business videos like this.

Sincerely,

Paul Gough

Check out Paul’s Best Selling Books for Physical Therapists on Marketing, Hiring and Selling:

https://www.paulgough.com/books

For more PT Business Education Material:

Click here to subscribe to my email list and I’ll send you more Physical Therapy Business Education >>>

Connect with Paul Gough on Social Media:

– Facebook

– Instagram

– Twitter

– The Physical Therapy Business School Podcast

———————————————————————————————————–

PAUL GOUGH is a multi-time No.1 bestselling author of The New Patient Accelerator Method, The Physical Therapy Hiring Solution, To Sell is Healthy, and The Healthy Habit. He is also a former professional soccer physical therapist turned successful clinic owner from the UK (a country where healthcare is free). He is the founder of the Paul Gough Physio Rooms – a successful cash pay clinic he started from a spare room in his home with no money down and with no business or marketing skills. He has since scaled his clinic from one to four locations, and zero to $1m in cash pay revenue and he now helps clinic owners all across America and around the world to get more cash pay patients using his proven systems.

Stopping Drop-Offs With This One Simple Question

On this episode of the show we’re joined in the Paul Gough Physio Rooms with special guest, one of Northern Ireland’s Top Physio Clinic Owners – Gav Noble (Gav is one of the many Physical Therapists involved in our Global Community of successful Physical Therapy Business Owners). On this show we discuss what to do if patients try to “drop off” schedule…

Click here to watch the show:




 

When you watch the show here’s what you’ll discover:

* What to do if patients try to drop-off schedule

* HOW to keep patients on schedule

* The single most simple question to ask patients so they STAY with you

* Why patients drop-off in the first place

* The importance of setting patient expectations so they complete their full plan of care

* And so much more…

Watch the show here.

If you’re a cash-based or OON owner and you regularly lose clients who give up and resort to the bigger INN hospital systems – just because it’s cheaper – then this Episode is perfect for you.

Even if you are an INN provider and you’re getting patients who want to drop off – this will show you how to keep them on.

Enjoy the show…

…and when you head over to the Youtube Channel hit subscribeleave us a comment to let us know your biggest take away – I release new staff training, marketing tips and videos packed full of business lessons daily.

Watch the show when you click here.

Sincerely,

Paul Gough

Check out Paul’s Best Selling Books for Physical Therapists on Marketing, Hiring and Selling:

https://www.paulgough.com/books

For more PT Business Education Material:

Click here to subscribe to my email list and I’ll send you more Physical Therapy Business Education >>>

Connect with Paul Gough on Social Media:

– Facebook

– Instagram

– Twitter

– The Physical Therapy Business School Podcast

———————————————————————————————————–

PAUL GOUGH is a multi-time No.1 bestselling author of The New Patient Accelerator Method, The Physical Therapy Hiring Solution, To Sell is Healthy, and The Healthy Habit. He is also a former professional soccer physical therapist turned successful clinic owner from the UK (a country where healthcare is free). He is the founder of the Paul Gough Physio Rooms – a successful cash pay clinic he started from a spare room in his home with no money down and with no business or marketing skills. He has since scaled his clinic from one to four locations, and zero to $1m in cash pay revenue and he now helps clinic owners all across America and around the world to get more cash pay patients using his proven systems.

The Importance Of Setting Patient Expectations…

Watch and hit SUBSCRIBE to the latest episode of the show here 

In this episode of the show I talk to my clinic’s staff about the importance of setting – or as is often the case – RE-setting patient expectations:




Click here to watch it. 

A lot of people talk about the “importance of communication” with patients – but I think what should be communicated by those who say that, is that the purpose of getting better at communication, is to ultimately change their expectations.

One is “what to do” – the other is “how to do it”. 

If you look at people’s lives, anywhere they are unhappy; it is mostly caused by EXPECTATIONS not being met.

Look at your practice, anywhere there’s an unhappy patient, it’s usually because EXPECTATIONS have not been met.

This episode comes on the back of birth of my son, Grayson Edward Gough, and I share with my team some real-life examples of how MY own expectations were not met in the 48 hours in hospital…

…and, how that led to a level of frustration, that ultimately led to us talking more about how they made us feel – rather than the great clinical care that was actually provided.

As I ALWAYS say, clinical skills get you started, but they also get you stuck.

All of the clinical skills will not change the EXPECTATION issues that your patients carry with them; you can only do that by truly understanding their INTERNAL needs and if you do that, you get the chance to fix their external needs (such as their knee pain).

– Watch the show here. 

Here’s what I cover on this episode:

* How a highly trained, very skilled, very well paid surgeon made a DREADFUL mistake that p*ssed my girlfriend Natalie off something rotten

* How NOT to communicate with patients when they’re frustrated

* How to communicate with patients so they don’t ever get frustrated…

* Why most people’s issues are EXPECTATIONS issues – and how to ensure they get met whether on the phone or in the treatment room

* And so much more on this episode of the Paul Gough Physio Rooms show…

Click here to watch it – then be sure to hit the big red SUBSCRIBE button on my Youtube Channel. I release footage of training my staff and other clinic owners from all around the world daily – so hit subscribe so you don’t miss out!

Enjoy the show.

Sincerely,

Paul Gough

Check out Paul’s Best Selling Books for Physical Therapists on Marketing, Hiring and Selling:

https://www.paulgough.com/books

For more PT Business Education Material:

Click here to subscribe to my email list and I’ll send you more Physical Therapy Business Education >>>

Connect with Paul Gough on Social Media:

– Facebook

– Instagram

– Twitter

– The Physical Therapy Business School Podcast

———————————————————————————————————–

PAUL GOUGH is a multi-time No.1 bestselling author of The New Patient Accelerator Method, The Physical Therapy Hiring Solution, To Sell is Healthy, and The Healthy Habit. He is also a former professional soccer physical therapist turned successful clinic owner from the UK (a country where healthcare is free). He is the founder of the Paul Gough Physio Rooms – a successful cash pay clinic he started from a spare room in his home with no money down and with no business or marketing skills. He has since scaled his clinic from one to four locations, and zero to $1m in cash pay revenue and he now helps clinic owners all across America and around the world to get more cash pay patients using his proven systems.

Why No One Wants To Pay For Physical Therapy…

Most PT business owners experience some form of “push-back” when it comes to the money or pay-out-of pocket conversation.

If you’re getting inquiries, but hearing “I’ll have to think about it” more times than you would like then this week’s Paul Gough Physio Rooms Show is for you – click here to watch it:




When you watch the show you’ll hear me talk to my staff about:

* Why we should NEVER be talking about “PT” to anyone who makes an inquiry

* Why it’s the job of my staff to find out what patients REALLY want from us – which isn’t anything to do with “great treatment”

* Why patients say “no” and how to change what you say to make them say “yes”

* How your patients (including you) make purchase decisions

* PLUS you’ll hear real-life examples from my Queen of follow-up phone calls, Vicki Smith, on how to do a follow-up right

Watch the show here.

It’s worth watching right to the end just to hear how Vicki was able to move an elderly gentleman who was extremely “skeptical” about coming for PT…

…to want to go all-in and book out a full plan of care.

Enjoy the showsubscribe on Youtube then let me know how this show has impacted you by leaving a comment below the video.

Sincerely,

Paul Gough

Connect with Paul Gough on Social Media: 

– Facebook
– Instagram
– Twitter
– The Physical Therapy Business School Podcast

Check out Paul’s Best Selling Books for Physical Therapists on Marketing, Hiring and Selling:
https://www.paulgough.com/books 

For more PT Business Education Material: 

Click here to subscribe to my email list and I’ll send you more Physical Therapy Business Education >>> 

PAUL GOUGH is a multi-time No.1 bestselling author of The New Patient Accelerator Method, The Physical Therapy Hiring Solution, To Sell is Healthy, and The Healthy Habit. He is also a former professional soccer physical therapist turned successful clinic owner from the UK (a country where healthcare is free). He is the founder of the Paul Gough Physio Rooms – a successful cash pay clinic he started from a spare room in his home with no money down and with no business or marketing skills. He has since scaled his clinic from one to four locations, and zero to $1m in cash pay revenue and he now helps clinic owners all across America and around the world to get more cash pay patients using his proven systems. 

What To Say To A Patient Who “No-Shows”

This week I’m taking you back to a weekly staff training session with the Paul Gough Physio Rooms team at my clinic in the UK – where I teach them what to say to a patient who forgets to show up for a session!

(Or worse… cancels last minute)

Watch the show here:




Watch and learn as I teach my staff:

* How to get a patient who no-shows or cancels back on the schedule ASAP!

* Why you should never tell a patient “it’s ok” when they don’t show up

* How to handle the conversation with empathy AND authority

* How to get patients to show up for more sessions

* How to re-sell the value of PT to “drop-offs” or “no-shows”

And so much more…

Watch the show here then hit SUBSCRIBE so you don’t miss out on more daily staff training and business education videos like this.

You are losing money from patients who forget to show up or cancel last minute…

…If your staff can get the “no-show” conversation right – you’ll have a much more profitable business.

Sincerely,

Paul Gough

Connect with Paul Gough on Social Media: 

– Facebook
– Instagram
– Twitter
– The Physical Therapy Business School Podcast

Check out Paul’s Best Selling Books for Physical Therapists on Marketing, Hiring and Selling:
https://www.paulgough.com/books 

For more PT Business Education Material: 

Click here to subscribe to my email list and I’ll send you more Physical Therapy Business Education >>> 

PAUL GOUGH is a multi-time No.1 bestselling author of The New Patient Accelerator Method, The Physical Therapy Hiring Solution, To Sell is Healthy, and The Healthy Habit. He is also a former professional soccer physical therapist turned successful clinic owner from the UK (a country where healthcare is free). He is the founder of the Paul Gough Physio Rooms – a successful cash pay clinic he started from a spare room in his home with no money down and with no business or marketing skills. He has since scaled his clinic from one to four locations, and zero to $1m in cash pay revenue and he now helps clinic owners all across America and around the world to get more cash pay patients using his proven systems. 

How To Use Body Language To Appear More Confident To Patients

Do you ever find it awkward when the money conversation comes up in your Physical Therapy Clinic with patients, or just don’t feel confident handling it?…

On this episode of the Paul Gough Physio Rooms show, I sat down with my Physical Therapy clinic’s team and shared how to APPEAR more confident when you’re in those sometimes “tricky” conversations with patients.

Click here to watch it:

The one thing that makes the biggest difference in getting patients to buy into Physical Therapy, is NOT what you know…

…But how confident you appear about what you know.

It’s in your hands to take charge of that.

Watch and learn as I teach my staff:

* Bad examples of places I’ve been where there’s barely even any eye contact made with customers

* Ways to confidently overcome common objections to Physical Therapy by changing your body language…

* The simple things we should be doing to stand out from other providers in town

* How to make people feel special with the service you provide

* And so much more in this episode of the Paul Gough Physio Rooms Show…

Click here to watch the show – and be sure to SUBSCRIBE to my YouTube Channel when you get there.

I’m uploading new videos daily including footage of training my staff and other clinic owners from all around the world – so please subscribe when you get there so you don’t miss out on it all.

Enjoy the show! And feel free to use this episode as a resource to train your team…

…more confidence = more people making a confident decision to say “yes” to your services.

Sincerely,

Paul Gough

Connect with Paul Gough on Social Media:

– Facebook 
– Instagram 
– Twitter 
– The Physical Therapy Business School Podcast

Check out Paul’s Best Selling Books for Physical Therapists on Marketing, Hiring and Selling: 

www.paulgough.com/books

For more PT Business Education Material:

Click here to subscribe to my email list and I’ll send you more Physical Therapy Business Education >>> 

PAUL GOUGH is a multi-time No.1 bestselling author of The New Patient Accelerator Method, The Physical Therapy Hiring Solution, To Sell is Healthy, and The Healthy Habit. He is also a former professional soccer physical therapist turned successful clinic owner from the UK (a country where healthcare is free). He is the founder of the Paul Gough Physio Rooms – a successful cash pay clinic he started from a spare room in his home with no money down and with no business or marketing skills. He has since scaled his clinic from one to four locations, and zero to $1m in cash pay revenue and he now helps clinic owners all across America and around the world to get more cash pay patients using his proven systems.

Sales Book For Physical Therapists: Give Yourself A Raise

This is an excerpt from Chapter 10 of my Best Selling Sales Book for Physical Therapists, “To Sell Is Healthy – Get The Unshakeable Confidence To Sell Your Physical Therapy Services – At Twice The Price You Are Now” – Get the book here.

“I believe that the best thing about being a business owner is that, unlike working for a mill-like physical therapy clinic, you decide when you get a raise. You get to choose when you want an extra thousand dollars in your bank every month.

The problem for many physical therapists is that they’ll never
exercise that liberty. They’re just not that comfortable making their own life easier. They choose to keep their prices low in order to help more people and at the same time bind themselves to a lifetime of struggle where money is scarce and stress is high.

I wonder just how many therapists reading this have spent their entire careers worrying one minute about being judged for what they charge and the next minute hoping for their financial circumstances to change?”

Continued on page 131…

Paul Gough’s Sales Book for Physical Therapists –
“To Sell Is Healthy” is OUT NOW!

To get your copy go here now: www.physicaltherapysalesbook.com

NOTE: If you order it directly from the OFFICIAL WEBSITE (NOT AMAZON), you’ll pay the same price, BUT, I’ll be giving you some incredible bonuses for doing so… When you go to: www.physicaltherapysalesbook.com choose purchase OPTION 2 to get the very best free BONUSES that will come with your book including my Wealth Marketing DVD program, Hiring Resource PDF, and two months worth of the Cash is King Publication and Coaching CD…

Go here now to get your copy:

Connect with me on Social Media – and use the hashtag #paulsalesbook when you get the book and share your selfie so I can reach out personally to say thank you!

===

Details of the Five Clinics, Five Cities, In Five Days, Book Signing Tour here: https://www.paulgough.com/tour

Subscribe to my YouTube Channel for Daily Videos: here

Check out Paul’s No.1 Best Selling Physical Therapy Business Books: www.paulgoughbooks.com

Sales Book For Physical Therapists: The 5 Steps To Effortless Selling

This is an excerpt from Chapter 9 of my Best Selling Sales Book for Physical Therapists, “To Sell Is Healthy – Get The Unshakeable Confidence To Sell Your Physical Therapy Services – At Twice The Price You Are Now” – Get the book here.

“People buy from people. And if you move straight to the type of conversation you would expect between a patient and clinician, then there’s been no rapport built between two human beings.

Look back at all of the people who have said yes to you in the last twelve months. I bet that they mostly have one thing in common: you spent more time getting to know them as a person before the conversation about their pain or their insurance started.

Receptionists are often guilty of this primarily because they’re so time starved. The phone rings with an inquiry from a patient and it’s a case of getting off the phone as fast as possible because someone else is in the waiting room or on the other line. It means the entire conversation is about the necessaries: the cost, the location, the parking, hours, the
therapist, and insurance. All of this is done in three minutes flat and there’s little if any time that allows for building rapport.

Most clinic owners can’t afford the luxury of allocating time to building rapport. As a result, they stay stuck. The reality is they’re not making enough money to bring in a second receptionist to do this simply because the first one doesn’t have time to do it right.

If you can’t afford to do the things that you need to do to make the money you want, how do you expect to grow?”

Continued on page 120…

Paul Gough’s Sales Book for Physical Therapists –
“To Sell Is Healthy” is OUT NOW!

To get your copy go here now: www.physicaltherapysalesbook.com

NOTE: If you order it directly from the OFFICIAL WEBSITE (NOT AMAZON), you’ll pay the same price, BUT, I’ll be giving you some incredible bonuses for doing so… When you go to: www.physicaltherapysalesbook.com choose purchase OPTION 2 to get the very best free BONUSES that will come with your book including my Wealth Marketing DVD program, Hiring Resource PDF, and two months worth of the Cash is King Publication and Coaching CD…

Go here now to get your copy:

Connect with me on Social Media – and use the hashtag #paulsalesbook when you get the book and share your selfie so I can reach out personally to say thank you!

===

Details of the Five Clinics, Five Cities, In Five Days, Book Signing Tour here: https://www.paulgough.com/tour

Subscribe to my YouTube Channel for Daily Videos: here

Check out Paul’s No.1 Best Selling Physical Therapy Business Books: www.paulgoughbooks.com

Sales Book For Physical Therapists: Permission To Be Yourself At Work – Granted

This is an excerpt from Chapter 4 of my Best Selling Sales Book for Physical Therapists, “To Sell Is Healthy – Get The Unshakeable Confidence To Sell Your Physical Therapy Services – At Twice The Price You Are Now” – Get the book here.

“I put it to you that to be better at selling, you don’t need to change that much; you just need to change what you’re doing when you arrive at work. Do the reverse of what you’re likely doing right now and stop trying to be a “professional” version of yourself. Just be, well, yourself.

Being professional means being responsible, polite, and courteous to your colleagues and clients; it means painting yourself or your company in the best possible light. It doesn’t mean become stiff, rigid, and uptight or change the way you speak in order to come across as more intelligent or important. If you’re worried about what the customer thinks of you, change the customer. The right ones will love you for it.

Whatever you do, do not become someone else when you’re at work. Give yourself permission to be the best possible version of yourself; to talk and communicate with your patients in a way that the people who love you, love you to do, and watch what difference it makes.”

Continued on page 53…

Paul Gough’s Sales Book for Physical Therapists –
“To Sell Is Healthy” is OUT NOW!

To get your copy go here now: www.physicaltherapysalesbook.com

NOTE: If you order it directly from the OFFICIAL WEBSITE (NOT AMAZON), you’ll pay the same price, BUT, I’ll be giving you some incredible bonuses for doing so… When you go to: www.physicaltherapysalesbook.com choose purchase OPTION 2 to get the very best free BONUSES that will come with your book including my Wealth Marketing DVD program, Hiring Resource PDF, and two months worth of the Cash is King Publication and Coaching CD…

Go here now to get your copy:

Connect with me on Social Media – and use the hashtag #paulsalesbook when you get the book and share your selfie so I can reach out personally to say thank you!

===

Details of the Five Clinics, Five Cities, In Five Days, Book Signing Tour here: https://www.paulgough.com/tour

Subscribe to my YouTube Channel for Daily Videos: here

Check out Paul’s No.1 Best Selling Physical Therapy Business Books: www.paulgoughbooks.com