{"id":1854,"date":"2020-02-13T17:09:34","date_gmt":"2020-02-13T17:09:34","guid":{"rendered":"https:\/\/www.ptprofitacademy.com\/blog\/?p=1854"},"modified":"2020-02-13T17:25:22","modified_gmt":"2020-02-13T17:25:22","slug":"what-to-say-to-a-patient-who-no-shows","status":"publish","type":"post","link":"https:\/\/www.ptprofitacademy.com\/blog\/what-to-say-to-a-patient-who-no-shows\/","title":{"rendered":"What To Say To A Patient Who \u201cNo-Shows\u201d"},"content":{"rendered":"\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-top\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;1854&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;top&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;Rate this post&quot;,&quot;legend&quot;:&quot;0\\\/5 - (0 votes)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;What To Say To A Patient Who \\u201cNo-Shows\\u201d&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            <span class=\"kksr-muted\">Rate this post<\/span>\n    <\/div>\n    <\/div>\n<p>This week I\u2019m taking you back to a weekly staff training session with the Paul Gough Physio Rooms team at my clinic in the UK &#8211; where I teach them what to say to a patient who forgets to show up for a session!<\/p>\n<p>(Or worse\u2026 cancels last minute)<\/p>\n<p><a href=\"https:\/\/youtu.be\/L0pNn-AkHss\">Watch the show here:<\/a><\/p>\n<div class=\"arve\" data-mode=\"normal\" data-oembed=\"1\" data-provider=\"youtube\" id=\"arve-youtube-l0pnn-akhss69f9d66453e71070398179\">\n<span class=\"arve-inner\"><br \/>\n<span class=\"arve-embed arve-embed--has-aspect-ratio\" style=\"aspect-ratio: 625 \/ 352\"><br \/>\n<span class=\"arve-ar\" style=\"padding-top:56.320000%\"><\/span><iframe allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen class=\"arve-iframe fitvidsignore\" data-arve=\"arve-youtube-l0pnn-akhss69f9d66453e71070398179\" data-src-no-ap=\"https:\/\/www.youtube-nocookie.com\/embed\/L0pNn-AkHss?feature=oembed&amp;iv_load_policy=3&amp;modestbranding=1&amp;rel=0&amp;autohide=1&amp;playsinline=0&amp;autoplay=0\" frameborder=\"0\" height=\"0\" sandbox=\"allow-scripts allow-same-origin allow-presentation allow-popups allow-popups-to-escape-sandbox\" scrolling=\"no\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/L0pNn-AkHss?feature=oembed&#038;iv_load_policy=3&#038;modestbranding=1&#038;rel=0&#038;autohide=1&#038;playsinline=0&#038;autoplay=0\"><\/iframe><\/p>\n<p><\/span><\/p>\n<p><\/span><br \/>\n<script type=\"application\/ld+json\">{\"@context\":\"http:\\\/\\\/schema.org\\\/\",\"@id\":\"https:\\\/\\\/www.ptprofitacademy.com\\\/blog\\\/what-to-say-to-a-patient-who-no-shows\\\/#arve-youtube-l0pnn-akhss69f9d66453e71070398179\",\"type\":\"VideoObject\",\"embedURL\":\"https:\\\/\\\/www.youtube-nocookie.com\\\/embed\\\/L0pNn-AkHss?feature=oembed&iv_load_policy=3&modestbranding=1&rel=0&autohide=1&playsinline=0&autoplay=0\"}<\/script>\n<\/div>\n<p><strong>Watch and learn as I teach my staff:<\/strong><\/p>\n<p>* How to get a patient who no-shows or cancels back on the schedule ASAP!<\/p>\n<p>* Why you should never tell a patient &#8220;it&#8217;s ok&#8221; when they don&#8217;t show up<\/p>\n<p>* How to handle the conversation with empathy AND authority<\/p>\n<p>* How to get patients to show up for more sessions<\/p>\n<p>* How to re-sell the value of PT to \u201cdrop-offs\u201d or \u201cno-shows\u201d<\/p>\n<p>And so much more\u2026<\/p>\n<p><a href=\"https:\/\/youtu.be\/L0pNn-AkHss\">Watch the show here then hit <strong>SUBSCRIBE<\/strong><\/a> so you don\u2019t miss out on more daily staff training and business education videos like this.<\/p>\n<p>You are losing money from patients who forget to show up or cancel last minute\u2026<\/p>\n<p>\u2026If your staff can get the \u201cno-show\u201d conversation right &#8211; you\u2019ll have a much more profitable business.<\/p>\n<p>Sincerely,<\/p>\n<p>Paul Gough<\/p>\n<p><strong>Connect with Paul Gough on Social Media:\u00a0<\/strong><\/p>\n<p><strong>\u2013\u00a0<a href=\"https:\/\/www.facebook.com\/ThePaulGough\/\">Facebook<br \/>\n<\/a>\u2013\u00a0<a href=\"https:\/\/www.instagram.com\/thepaulgough\/\">Instagram<br \/>\n<\/a>\u2013\u00a0<a href=\"https:\/\/twitter.com\/thepaulgough\">Twitter<br \/>\n<\/a>\u2013\u00a0<a href=\"https:\/\/www.paulgough.com\/podcast\/\">The Physical Therapy Business School Podcast<\/a><\/strong><\/p>\n<p>Check out Paul\u2019s\u00a0Best Selling\u00a0Books for Physical Therapists on Marketing, Hiring and Selling:<br \/>\n<strong><a href=\"https:\/\/www.paulgough.com\/books\">https:\/\/www.paulgough.com\/books<\/a>\u00a0<\/strong><\/p>\n<p><strong>For more PT Business Education Material:\u00a0<\/strong><\/p>\n<p><strong><a href=\"https:\/\/my.leadpages.net\/leadbox\/14239b173f72a2%3A1580dba8fb46dc\/5705241014042624\/\">Click here to subscribe to my email list and I\u2019ll send you more Physical Therapy Business Education &gt;&gt;&gt;<\/a>\u00a0<\/strong><\/p>\n<p><strong>PAUL GOUGH is a multi-time No.1 bestselling author of The New Patient Accelerator Method, The Physical Therapy Hiring Solution, To Sell is Healthy, and The Healthy\u00a0Habit.\u00a0He is also a former professional soccer physical therapist turned successful clinic owner from the UK (a country where healthcare is free). He is the founder of the Paul Gough Physio Rooms \u2013 a successful cash pay clinic he started from a spare room in his home with no money down and with no business or marketing skills. He has since scaled his clinic from one to four locations, and zero to $1m in cash pay revenue and he now helps clinic owners\u00a0all across\u00a0America and around the world to get more cash pay patients using his proven systems.\u00a0<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This week I\u2019m taking you back to a weekly staff training session with the Paul Gough Physio Rooms team at my clinic in the UK &#8211; where I teach them what to say to a patient who forgets to show up for a session! (Or worse\u2026 cancels last minute) Watch the show here: Watch and&hellip;<\/p>\n<a class=\"more-button\" href=\"https:\/\/www.ptprofitacademy.com\/blog\/what-to-say-to-a-patient-who-no-shows\/\">Read More<\/a>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[34],"tags":[79,88,75,85,83,80,86,87],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Physical Therapy Marketing Ideas | What To Say To A Patient Who \u201cNo-Shows\u201d | PGPR<\/title>\n<meta name=\"description\" content=\"Learn What To Say To A Patient Who Forgets To Show Up For A Session In This Vlog For Physical Therapists - Follow This Blog For Weekly Physical Therapy Marketing Ideas\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ptprofitacademy.com\/blog\/what-to-say-to-a-patient-who-no-shows\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What To Say To A Patient Who \u201cNo-Shows\u201d\" \/>\n<meta property=\"og:description\" content=\"Learn What To Say To A Patient Who Forgets To Show Up For A Session In This Vlog For Physical Therapists - 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