{"id":1080,"date":"2016-06-20T13:48:46","date_gmt":"2016-06-20T12:48:46","guid":{"rendered":"http:\/\/www.ptprofitacademy.com\/blog\/?p=1080"},"modified":"2016-06-20T13:48:46","modified_gmt":"2016-06-20T12:48:46","slug":"back-to-basics-why-its-rude-to-let-patients-leave-without-their-therapist-waving-them-off","status":"publish","type":"post","link":"https:\/\/www.ptprofitacademy.com\/blog\/back-to-basics-why-its-rude-to-let-patients-leave-without-their-therapist-waving-them-off\/","title":{"rendered":"Back To Basics: Why It\u2019s Rude To Let Patients Leave Without Their Therapist “Waving Them Off\u2026”"},"content":{"rendered":"\n\n
\n \n
\n \n
\n
\n \n\n
<\/div>\n <\/div>\n
\n \n\n
<\/div>\n <\/div>\n
\n \n\n
<\/div>\n <\/div>\n
\n \n\n
<\/div>\n <\/div>\n
\n \n\n
<\/div>\n <\/div>\n <\/div>\n \n
\n
\n \n\n
<\/div>\n <\/div>\n
\n \n\n
<\/div>\n <\/div>\n
\n \n\n
<\/div>\n <\/div>\n
\n \n\n
<\/div>\n <\/div>\n
\n \n\n
<\/div>\n <\/div>\n <\/div>\n<\/div>\n \n\n
\n 5\/5 - (1 vote) <\/div>\n <\/div>\n

\u201cHave a seat\u201d\u2026<\/em><\/strong><\/p>\n

OR, how about\u2026<\/p>\n

\u201cTake a seat\u201d\u2026<\/strong><\/em><\/p>\n

It\u2019s a \u201cthrow-a-way\u201d phrase that is likely being said to almost every patient as they arrive in the waiting area of almost every PT clinic today.<\/p>\n

*Except at mine*.<\/p>\n

How do we greet our guests?<\/strong><\/p>\n

\u201cMake yourself comfy!\u201d<\/em><\/p>\n

The difference?<\/p>\n

Night and day.<\/p>\n

One is TRANSACTIONAL\u2026<\/strong><\/p>\n

\u2026the other ENGAGING and CONNECTING. <\/strong><\/p>\n

\"What<\/a><\/p>\n

One is a lazy habit and ticks the owners box that says \u201cwe acknowledged your presence\u201d\u2026<\/p>\n

\u2026the other suggest that we\u2019ve invited you to our home and welcomed you to the family.<\/p>\n

Can you see it now?<\/p>\n

\u2013 Click here to subscribe to my email list and I\u2019ll send you more Physical Therapy Business Education >>><\/a><\/p>\n

Every phrase, every word, every sentence – every look, every picture on a wall, magazine on a desk, smile on a face or tone of a voice says something about you and your (business)\u2026<\/p>\n

The problem for so many PT\u2019s is that because of having spent 5 years at PT School it’s hard to UNLEARN that it ISN’T all about the “skill” – and we can often forget that the most simplest of basic things can give us the edge.<\/p>\n

Take this for example:<\/strong><\/p>\n

Most PT\u2019s seem to think that it\u2019s acceptable for their patients to make their own way out of the building at the end of their session when their treatment or gym time is up without so much as “have a great day”…<\/strong><\/p>\n

They justify this \u201crudeness\u201d because that\u2019s the way everyone else does.<\/p>\n

That\u2019s fine.<\/p>\n

But allowing your patients to leave at the end of the treatment session without the (supposedly treating) Therapist to escort them to the door is a lot like inviting a close friend into your home\u2026<\/p>\n

\u2026spending 60 minutes listening to their biggest problems and then expecting them to make their own way to their door – and let them selves out.<\/p>\n

You just wouldn\u2019t do it.<\/strong><\/p>\n

My best bet is that you\u2019d go one step further – and not only would you see that person to the door of your home, you\u2019d watch them get in their car – and then stand and wave them off until they’re aaaaaaaallllllll the way out of sight.<\/p>\n

Agreed?<\/p>\n

Why then, is it acceptable in business?<\/p>\n

The reality is, that it\u2019s NOT.<\/p>\n

Patients tolerate these things because everyone does it\u2026<\/strong><\/p>\n

It\u2019s the status quo of a \u201cbusy\u201d health care office that screams \u201cwe\u2019ve had cut backs, we\u2019re looking for ways to make back the time so we can make the same money\u201d\u2026<\/p>\n

Here’s the thing:<\/strong><\/p>\n

They might not notice when you DON\u2019T do it\u2026<\/p>\n

\u2026but it\u2019s the type of thing that they sure as hell DO REMEMBER – and never forget – if you DO choose to do it.<\/p>\n

I\u2019ve said it a BILLION times – and I\u2019ll keep on saying it\u2026<\/p>\n

\u2026stunning and lasting success in business – in any business – goes to the business owner that can recreate the basic human interactions that we\u2019re all hard wired to appreciate\u2026<\/strong><\/p>\n

\u2026inside of their day to day business operations.<\/p>\n

Does it get any simpler than a \u201cwave at the door\u201d and inviting someone to “make themselves comfy?”\u2026<\/p>\n

I think not.<\/p>\n

Anyhow\u2026<\/p>\n

More stunningly simple business advice being given out, here:<\/p>\n

\u2013 Click here to subscribe to my email list and I\u2019ll send you more Physical Therapy Business Education >>><\/a><\/p>\n

While the rest of the PT marketing crowd are telling you that it\u2019s all about \u201cScientific\u201d Marketing\u201d and \u201cROI\u201d and all of that nonsense\u2026<\/strong><\/p>\n

\u2026what you\u2019ll get from me is a lot of very simple – and easy to apply – “tid bits” of advice that if applied faithfully (and without excuse) will make a significant and lasting difference to your success.<\/p>\n

P.S Last weeks \u201cPaul Gough Physio Rooms\u201d<\/a> show has been a huge hit again\u2026<\/p>\n

\u2026looks like the wider PT Community across the world are LOVING the authenticity of the training material that we\u2019re putting out there from inside of my clinic for you to learn from…<\/p>\n

===
\nCatch Up On Last Weeks Top Content Here :<\/strong>
\n===<\/p>\n

This weeks show was all about STOPPING DROP-OFF’s with one simple question…<\/p>\n

…find out what that is when you watch the Show:<\/strong><\/p>\n

– The “Paul Gough Physio Rooms” Show – Episode 017 ! > <\/a><\/p>\n

And if you\u2019ve been following the progress of the \u201cPT Business Growth School\u201d Program\u2026<\/p>\n

\u2026the highlights of the final week – Module 6 – are here for you to look at:<\/strong><\/p>\n

– The New Patient Journey Experience – Module 6 Highlights ! ><\/a><\/p>\n

\u2013 Click here to subscribe to my email list and I\u2019ll send you more Physical Therapy Business Education >>><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

\u201cHave a seat\u201d\u2026 OR, how about\u2026 \u201cTake a seat\u201d\u2026 It\u2019s a \u201cthrow-a-way\u201d phrase that is likely being said to almost every patient as they arrive in the waiting area of almost every PT clinic today. *Except at mine*. How do we greet our guests? \u201cMake yourself comfy!\u201d The difference? Night and day. One is TRANSACTIONAL\u2026…<\/p>\nRead More<\/a>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[34],"tags":[],"yoast_head":"\nBack To Basics: Why It\u2019s Rude To Let Patients Leave Without Their Therapist "Waving Them Off\u2026" | Physical Therapy Profit Academy<\/title>\n<meta name=\"description\" content=\"Business is simply an extension of human interactions, the companies that can recreate those interactions win. Discover how to set your PT clinic apart with this simple change\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ptprofitacademy.com\/blog\/back-to-basics-why-its-rude-to-let-patients-leave-without-their-therapist-waving-them-off\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Back To Basics: Why It\u2019s Rude To Let Patients Leave Without Their Therapist "Waving Them Off\u2026" | Physical Therapy Profit Academy\" \/>\n<meta property=\"og:description\" content=\"Business is simply an extension of human interactions, the companies that can recreate those interactions win. Discover how to set your PT clinic apart with this simple change\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ptprofitacademy.com\/blog\/back-to-basics-why-its-rude-to-let-patients-leave-without-their-therapist-waving-them-off\/\" \/>\n<meta property=\"og:site_name\" content=\"Physical Therapy Profit Academy\" \/>\n<meta property=\"article:published_time\" content=\"2016-06-20T12:48:46+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/www.ptprofitacademy.com\/blog\/wp-content\/uploads\/2016\/06\/What-A-Patient-Price-Objection-Really-Means-1.png\" \/>\n<meta name=\"author\" content=\"Paul Gough\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Paul Gough\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.ptprofitacademy.com\/blog\/back-to-basics-why-its-rude-to-let-patients-leave-without-their-therapist-waving-them-off\/\",\"url\":\"https:\/\/www.ptprofitacademy.com\/blog\/back-to-basics-why-its-rude-to-let-patients-leave-without-their-therapist-waving-them-off\/\",\"name\":\"Back To Basics: Why It\u2019s Rude To Let Patients Leave Without Their Therapist \\\"Waving Them Off\u2026\\\" | Physical Therapy Profit Academy\",\"isPartOf\":{\"@id\":\"https:\/\/www.ptprofitacademy.com\/blog\/#website\"},\"datePublished\":\"2016-06-20T12:48:46+00:00\",\"dateModified\":\"2016-06-20T12:48:46+00:00\",\"author\":{\"@id\":\"https:\/\/www.ptprofitacademy.com\/blog\/#\/schema\/person\/d16e50d3cb44072c5a70bb1b1628fc9d\"},\"description\":\"Business is simply an extension of human interactions, the companies that can recreate those interactions win. Discover how to set your PT clinic apart with this simple change\",\"breadcrumb\":{\"@id\":\"https:\/\/www.ptprofitacademy.com\/blog\/back-to-basics-why-its-rude-to-let-patients-leave-without-their-therapist-waving-them-off\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.ptprofitacademy.com\/blog\/back-to-basics-why-its-rude-to-let-patients-leave-without-their-therapist-waving-them-off\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.ptprofitacademy.com\/blog\/back-to-basics-why-its-rude-to-let-patients-leave-without-their-therapist-waving-them-off\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.ptprofitacademy.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Back To Basics: Why It\u2019s Rude To Let Patients Leave Without Their Therapist “Waving Them Off\u2026”\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.ptprofitacademy.com\/blog\/#website\",\"url\":\"https:\/\/www.ptprofitacademy.com\/blog\/\",\"name\":\"Physical Therapy Profit Academy\",\"description\":\"Marketing Strategies For Small And Independent Physical Therapy Clinic Owners That Actually Work\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.ptprofitacademy.com\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.ptprofitacademy.com\/blog\/#\/schema\/person\/d16e50d3cb44072c5a70bb1b1628fc9d\",\"name\":\"Paul Gough\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.ptprofitacademy.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/www.ptprofitacademy.com\/blog\/wp-content\/uploads\/2015\/01\/paul-gough-wp-author-150x150.jpg\",\"contentUrl\":\"https:\/\/www.ptprofitacademy.com\/blog\/wp-content\/uploads\/2015\/01\/paul-gough-wp-author-150x150.jpg\",\"caption\":\"Paul Gough\"},\"description\":\"PAUL GOUGH is one of the top Marketing and Business Coaches in the physical therapy industry and his Systems are helping clinic owners all across America run more profitable clinics. He is a published Author, Newspaper Columnist and before his stunning success in business was hired by top professional soccer teams. HIS SUCCESS STORY is one that inspires many pt's around the world - at the age of 26 Paul QUIT a high profile job in professional soccer to begin his own clinic. He had NO money, NO business or marketing skills and NO experience - and yet now owns and runs 4 pt clinics and has a proven track record of growing a physical therapy business from 0 - $2m in record time.\",\"url\":\"https:\/\/www.ptprofitacademy.com\/blog\/author\/paulg\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Back To Basics: Why It\u2019s Rude To Let Patients Leave Without Their Therapist \"Waving Them Off\u2026\" | Physical Therapy Profit Academy","description":"Business is simply an extension of human interactions, the companies that can recreate those interactions win. Discover how to set your PT clinic apart with this simple change","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ptprofitacademy.com\/blog\/back-to-basics-why-its-rude-to-let-patients-leave-without-their-therapist-waving-them-off\/","og_locale":"en_GB","og_type":"article","og_title":"Back To Basics: Why It\u2019s Rude To Let Patients Leave Without Their Therapist \"Waving Them Off\u2026\" | Physical Therapy Profit Academy","og_description":"Business is simply an extension of human interactions, the companies that can recreate those interactions win. Discover how to set your PT clinic apart with this simple change","og_url":"https:\/\/www.ptprofitacademy.com\/blog\/back-to-basics-why-its-rude-to-let-patients-leave-without-their-therapist-waving-them-off\/","og_site_name":"Physical Therapy Profit Academy","article_published_time":"2016-06-20T12:48:46+00:00","og_image":[{"url":"http:\/\/www.ptprofitacademy.com\/blog\/wp-content\/uploads\/2016\/06\/What-A-Patient-Price-Objection-Really-Means-1.png"}],"author":"Paul Gough","twitter_misc":{"Written by":"Paul Gough","Estimated reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.ptprofitacademy.com\/blog\/back-to-basics-why-its-rude-to-let-patients-leave-without-their-therapist-waving-them-off\/","url":"https:\/\/www.ptprofitacademy.com\/blog\/back-to-basics-why-its-rude-to-let-patients-leave-without-their-therapist-waving-them-off\/","name":"Back To Basics: Why It\u2019s Rude To Let Patients Leave Without Their Therapist \"Waving Them Off\u2026\" | Physical Therapy Profit Academy","isPartOf":{"@id":"https:\/\/www.ptprofitacademy.com\/blog\/#website"},"datePublished":"2016-06-20T12:48:46+00:00","dateModified":"2016-06-20T12:48:46+00:00","author":{"@id":"https:\/\/www.ptprofitacademy.com\/blog\/#\/schema\/person\/d16e50d3cb44072c5a70bb1b1628fc9d"},"description":"Business is simply an extension of human interactions, the companies that can recreate those interactions win. Discover how to set your PT clinic apart with this simple change","breadcrumb":{"@id":"https:\/\/www.ptprofitacademy.com\/blog\/back-to-basics-why-its-rude-to-let-patients-leave-without-their-therapist-waving-them-off\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ptprofitacademy.com\/blog\/back-to-basics-why-its-rude-to-let-patients-leave-without-their-therapist-waving-them-off\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.ptprofitacademy.com\/blog\/back-to-basics-why-its-rude-to-let-patients-leave-without-their-therapist-waving-them-off\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.ptprofitacademy.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Back To Basics: Why It\u2019s Rude To Let Patients Leave Without Their Therapist “Waving Them Off\u2026”"}]},{"@type":"WebSite","@id":"https:\/\/www.ptprofitacademy.com\/blog\/#website","url":"https:\/\/www.ptprofitacademy.com\/blog\/","name":"Physical Therapy Profit Academy","description":"Marketing Strategies For Small And Independent Physical Therapy Clinic Owners That Actually Work","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ptprofitacademy.com\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/www.ptprofitacademy.com\/blog\/#\/schema\/person\/d16e50d3cb44072c5a70bb1b1628fc9d","name":"Paul Gough","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ptprofitacademy.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/www.ptprofitacademy.com\/blog\/wp-content\/uploads\/2015\/01\/paul-gough-wp-author-150x150.jpg","contentUrl":"https:\/\/www.ptprofitacademy.com\/blog\/wp-content\/uploads\/2015\/01\/paul-gough-wp-author-150x150.jpg","caption":"Paul Gough"},"description":"PAUL GOUGH is one of the top Marketing and Business Coaches in the physical therapy industry and his Systems are helping clinic owners all across America run more profitable clinics. He is a published Author, Newspaper Columnist and before his stunning success in business was hired by top professional soccer teams. HIS SUCCESS STORY is one that inspires many pt's around the world - at the age of 26 Paul QUIT a high profile job in professional soccer to begin his own clinic. He had NO money, NO business or marketing skills and NO experience - and yet now owns and runs 4 pt clinics and has a proven track record of growing a physical therapy business from 0 - $2m in record time.","url":"https:\/\/www.ptprofitacademy.com\/blog\/author\/paulg\/"}]}},"_links":{"self":[{"href":"https:\/\/www.ptprofitacademy.com\/blog\/wp-json\/wp\/v2\/posts\/1080"}],"collection":[{"href":"https:\/\/www.ptprofitacademy.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ptprofitacademy.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ptprofitacademy.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ptprofitacademy.com\/blog\/wp-json\/wp\/v2\/comments?post=1080"}],"version-history":[{"count":1,"href":"https:\/\/www.ptprofitacademy.com\/blog\/wp-json\/wp\/v2\/posts\/1080\/revisions"}],"predecessor-version":[{"id":1082,"href":"https:\/\/www.ptprofitacademy.com\/blog\/wp-json\/wp\/v2\/posts\/1080\/revisions\/1082"}],"wp:attachment":[{"href":"https:\/\/www.ptprofitacademy.com\/blog\/wp-json\/wp\/v2\/media?parent=1080"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ptprofitacademy.com\/blog\/wp-json\/wp\/v2\/categories?post=1080"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ptprofitacademy.com\/blog\/wp-json\/wp\/v2\/tags?post=1080"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}